Anna Abrell

Anna is a Marketing Manager at Qubit. Originally German and Swiss, she moved to London to get a Masters degree in Strategic Fashion Marketing and has been working in the ecommerce industry since. Key facts: Started at Qubit: June 2017. Loves: Immersive theatre, cycling trips and Prosecco.

More from Anna Abrell

Three tactics for a successful Black Friday

Retail

Black Friday is just two months away and the stakes are especially high this year. As retailers put the finishing touches to their peak trading strategies, it’s important to keep in mind that discounts alone aren’t enough to make last year’s customers come back. Instead, customer experience has become the deciding factor to success.

Our research backs this up. We found that customer loyalty is at an all-time low: 84% of consumers would consider switching away from the shops they usually buy from, and 81% would switch to shops that offer a better service1. Retailers who fall behind on customer experience stand to lose out not only on revenue and new customers, but they also risk losing existing customers to the competition.

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