Gabriella works in the Professional Services team as a Strategist for our Travel vertical, specialising in airlines. In her spare time, she fights a constant battle against her irrational and incessant purchasing of winter coats. Key facts: Started at Qubit: September 2014. Loves: Riding horses, reading books and perfecting her King Prawn linguine recipe. Hates: Cats.
Last week we held a webinar exploring the future of customer experience for airlines. Unfortunately time constraints meant we were not able to answer all of the questions so I thought I’d answer those that were submitted here.