The ecommerce space is behind. Our partners, Olapic, reveal how using customer generated photos can re-shape the retailer- customer relationship for a more interactive experience online.
The ecommerce shopping experience has remained relatively static over the last two decades in comparison with how the web has evolved in the same period of time. Today a more visual web has taken shape, driven by easy access to smartphones and photo-sharing platforms. Brands and retailers, however, continue to remain faithful to a flat modelbuilt on text-heavy content. This model is becoming increasingly anachronistic in an era wherethe ecommerce experience is being shaped by customer- generated photos that serve a more authentic ethos.
“The word consumer is now dated, no-one is purely a consumer anymore." This feels like a strange statement to make when you are MD of a company that has the strapline “Understanding the new consumer”. But this is what makes my conversation with Henry Mason, of the independent trend firm, trendwatching.com, so riveting. He has strong opinions. Opinions informed by the thousands of trend-spotters the company has in every continent.
This is not a blog post telling you how to run a perfect A/B testing campaign. This is a blog for the stretched marketer: with not enough time, money or resources at their fingertips. Inspired by Melanie Kyrklund, who has run multiple A/B testing campaigns at Staples, we offer you some useful tips for getting your A/B testing off the ground.
In a world where smartphones are getting cheaper and cheaper, more and more people are connecting through mobile technologies. This trend is obvious. What isn’t quite so obvious, however, is what us e-commerce marketers should do with this reality. Should we put all our content on mobile or should we simplify it from our website? Do cell phones and tablets operate in similar ways, or are they distinct? And if so, how? Then there’s question of apps: should I create one, do they work, what technology should I use to make it? Does it make a difference if my business is pureplay or omnichannel? How and when do my customers connect…? You get the idea: the questions are endless.
Qubit’s benchmarking process is carefully designed to assess websites on their usability and general experience for the consumer using over 80 industry best practices. Of course, apart from assessing each website individually, this means we get a general overview of the adoption of specific techniques. So – bearing this in mind, where did the homeware retailers come up short, and how can they improve?
We’re happy to unveil the latest thought leadership piece by Forrester Consulting, commissioned by Qubit. In order to gain a better understanding of how companies are using their technology, what they are thinking to invest in and the problems they are facing, Qubit and Forrester came together and gathered the thoughts of 150 marketing decision makers.
The importance of digital marketing technology is well understood by corporate executives and enterprise businesses - in fact, 76% of them say their digital marketing strategy is supported by senior management. They have strategies in place and there is already significant investment in marketing technology - sufficient enough to carry out relatively mature campaigns.
We kicked off this morning with our breakfast masterclass on Customer Experience Management (CXM) and ways to improve your ecommerce site for Christmas. Qubit’s Nick Smyth took to the stage first to discuss how the practice of CXM has evolved and how it’s set to change marketing teams of the future. Simon Younger then presented the audience with Qubit’s latest best practice guide, helping companies to discover opportunities for conversion optimization in time for the Christmas period. A big thank you to those who popped along! For anyone who was unable to attend, here is a brief overview and some snapshots from the morning.