At our upcoming Catalysts of Change event, in partnership with Retail Week, we'll be launching our latest research featuring comment from over 70 retail executives on how they see technology impacting the future of the industry. We'll explore how disruptive technologies are changing consumer behaviour, but also providing new opportunities for retailers to understand and engage with their customers.
Ecommerce is experiencing some major shifts, as evidenced by a new crop of brands that are breaking the traditional retail mold. These trailblazers are more connected to their customers across every channel because they involve them directly in the making and launch of their products. Kylie Cosmetics, by Kylie Jenner, is one such brand that has achieved remarkable success after being in business for just over a year.
We caught up with Mayank, head of ecommerce at Crocus.co.uk, the online retailer providing over 4,000 plant and gardening products to customers in the UK. Mayank’s role is to implement the business strategy from an ecommerce point of view, making the digital experience work for the customer. The entire customer journey and ecommerce experience is Mayank’s responsibility.
As we approached Christmas, many retailers were crossing their fingers for a last-minute sales boost, following the expected post-Black Friday lull. This is now a recurring issue for UK retailers and I expect many are already considering how to combat this next year.
“The end is near!” must be a thought on the top of every retailer and ecommerce team’s mind come December 25th. As holiday promotions have slipped earlier and earlier into our calendars, shoppers and retailers alike are feeling the sale fatigue.
Black Friday and Cyber Weekend generated plenty of headline grabbing stats as usual, and in spite of the yearly claims that the discount holiday is greying out. John Lewis, who previously spoke out against the discount day, reported its best ever weekly revenues of nearly £200m (Guardian, November 2016).
Social proof is one of the most powerful psychological heuristics, it links the persuasiveness of a behavior or idea with how other people respond to it. Your brain reduces the perception of risk associated with an idea, or activity, when you see other people engaging in it. That’s why we’re all drawn to movies with high IMDb scores, best-selling books, and crowded restaurants.
With Black Friday and Cyber Weekend looming large, we caught up with our Qubit friends and family (AKA our partner network and industry specialists) to get their last minute tips for the holiday shopping season. While planning has already been going on for months, it's always worth double-checking your list to make sure you're not missing a trick. From UX, to mobile, to delivery, we touch on six ways retailers can ensure they’re paying attention to the trends that matter to make the most of peak 2016 and beyond!
To say that change is the only constant is somewhat of a cliché, but this is what has come to define retail in 2016, particularly when it comes to peak. The past few years have seen disruption after disruption to the traditional peak shopping periods, driven by changes in consumer behaviour and, in response to this, the rise of new ‘mega’ shopping holidays.