Thought Leadership

Guest blog: 10 questions to ask when optimizing for a longer buying journey

Discussing the questions brands need to be asking when optimizing their customer experience to ...

Thought Leadership

Guest Blog: Is your digital marketing strategy stuck in the past?

Discussing how despite the increasing rhetoric of customer experience, few brands have really ...

Thought Leadership

The language gap Chief Digital Officers must bridge

Discussing the digital language gap that Chief Digital Officers face in the executive board ...

Thought Leadership

Placing the customer at the center of your universe

How the saturated digital marketing landscape has lost sight of the centrality of the customer ...

Retail Thought Leadership

How messaging apps are enabling instant gratification in retail

How instant messaging apps like Kik, Viber, Whatsapp and Facebook messenger are enabling ...

Thought Leadership Partners

Guest blog: How to make sure your new ecommerce website is a commercially sound ...

Dan Croxen-John, CEO of AWA Digital, talks about the advantages of website redesign and the ...

Thought Leadership Partners

Digital agencies: Are you ready to become a CX agency?

Digital agencies are well placed to overcome businesses customer experience delivery gap and ...

Retail Thought Leadership

The channel revolution: how retailers are moving from reaction to reinvention

How leading retailers including Warby Parker, Walgreens and Everlane are exceeding customer ...

Thought Leadership

Can Europe produce a mega-platform to rival the US giants?

A post discussing the Tech Tour Growth 50 which seeks to give publicity to potential ...

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