Travel Web Personalization Best practice Customer experience

Using data to create greater authenticity in travel

Holly Pound, strategy consultant at Qubit, discusses how travel brands can leverage data to ...

Travel

Technology helps you understand your customers not just acquire them

Customers don’t just visit a website, check out their latest offers, and buy a holiday. ...

Retail Travel Case studies Best practice Customer experience

Proof that you’re missing out

Learn how brands are using social proof to achieve success in their marketing campaigns and ...

Travel

Avoiding turbulence in customer experience

Discussing customer experience challenges for airlines, and how using data-driven experience ...

Travel

Four digital challenges for hotels and how to solve them

Discussing the digital challenges facing hotels and transformative solutions that can be used ...

Travel Web Personalization

How test and learn drives Expedia’s innovation: An interview with Andy ...

An interview with online travel company Expedia discussing test and learn methodology, ...

Travel Case studies

Enhancing the digital customer experience: The Scott Dunn story

Many technology vendors claim they provide personalization solutions, but few actually can ...

Travel Customer experience

Missing out on maximizing ancillary revenue? The digital conversion conundrum

Your experience has to stand out by understanding customer needs and reflecting their ...

Travel Customer experience

Competing on Customer Experience: An Interview with British Airways’ Sir Colin ...

This blog aimed at travel brands explores Customer Experience from the perspective of the ...

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