Travel Web Personalization

How test and learn drives Expedia’s innovation: An interview with Andy ...

An interview with online travel company Expedia discussing test and learn methodology, ...

Travel Case studies

Enhancing the digital customer experience: The Scott Dunn story

Many technology vendors claim they provide personalization solutions, but few actually can ...

Travel Customer experience

Missing out on maximizing ancillary revenue? The digital conversion conundrum

Your experience has to stand out by understanding customer needs and reflecting their ...

Travel Customer experience

Competing on Customer Experience: An Interview with British Airways’ Sir Colin ...

This blog aimed at travel brands explores Customer Experience from the perspective of the ...

Travel Case studies Mobile

James Villa Holidays: How Qubit became “the third man” in their business ...

James Villa Holidays are the UK’s leading specialist in villa holidays and began working with ...

Retail Travel Research Case studies Financial Services Digital Analytics Best practice Customer experience eGaming Fashion

Welcome to the expectation economy

Welcome to the expectation economy

Travel Research Case studies Best practice Customer experience

Customer experience is the new black

Customer experience is the new black

Travel Thought Leadership

Airlines on the edge: shifting from simple upsell to customer experience

How airlines need to shift their strategy from simple upsell to customer experience

Travel Best practice

3 ways your customers use their mobile for travel bookings

Three key considerations when creating your mobile personalization strategy

Subscribe to stay up to date

Receive regular blog updates directly to your inbox.